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With our Continuous Quality Improvement process, we constantly renew our commitment to excellence. |
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Our centralized system establishes the most rigorous performance standards known in the security industry, monitoring and reinforcing our service quality continuously.
We also ensure that each office adheres to all client requirements and company regulations through our:
At Guardsmark, 100 percent of our quality management system is registered to the ISO 9001:2008 quality management standard. It is believed we are the only security service firm to have earned this state-of-the-art quality management system registration for service, design and selection. What sets Guardsmark’s ISO 9001:2008 registration apart from that of other security services firms is the establishment of a higher measurement program through the design of unique and unusual solutions for our clients. Our quality assurance program, established in 1981, is unmatched in the industry.
ISO 9001:2008 is the gold standard for quality management systems and has been adopted by more than 150 nations as their national quality standard. Guardsmark clients can rest assured that they will receive the same high level of service excellence regardless of their location. Guardsmark earned this prestigious status because it says what it does, does what it says and documents it.
Security officers and supervisors must keep detailed activity records and submit daily reports, all tailored to the requirements of each client site. Additionally, Guardsmark managers provide clients with records of all learning and development efforts, as well as of management activity.
Four tiers of Guardsmark managers supervise each site—at no additional cost to the client. We also provide client representatives with numerous opportunities to access our management.
In addition to the regular Supervisor inspections of each shift, our Inspection, Regulatory, and Compliance (IRC) Division makes frequent, unannounced inspections of office operations—at all hours—and provides the Regional Manager with an independent evaluation.
During these two-day meetings, regional managers review and evaluate all client operations, learning and development efforts and management functions, ensuring consistency in our standards. Through these meetings, we continually strengthen and revitalize our approach.
Specialists in Risk Management, Learning and Development, Selection Analysis, and Human Resources evaluate and respond to operations and performance at each client site. |
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Our quality is no illusion |
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Excellence in security services means preventing incidents—or responding appropriately to unavoidable events.
With our centralized quality standards, rigorous selection process, and thorough learning and development, we ensure that security is always a solution—and never a problem. |
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Only at Guardsmark
Guardsmark brings you the insight and expertise of more former FBI agents than any other company in the world, including a retired Deputy Director and one retired FBI Assistant Director. |
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